Consumer Education Website

States are required to create and maintain a consumer-friendly and easily accessible website that ensures the widest possible access to services for families who speak languages other than English and people with disabilities. The website must include the following information:

  1. Lead Agency policies and procedures, including the process for licensing child care providers, the process for monitoring and inspecting providers, policies and procedures related to background checks for child care providers, and the offenses that would prevent individuals from serving as child care providers.
  2. A localized list of all licensed child care providers and, at Lead Agency discretion, all eligible child care providers. The list must differentiate between licensed and license-exempt providers and must be searchable by zip code.
  3. The quality of a child care provider as determined by a quality rating and improvement system or other indicator of quality, if such information is available for the provider.
  4. Provider-specific monitoring and inspection reports for all licensed and eligible child care providers, with the exception of providers who are related to all the children in their care.
  5. Aggregate number of deaths, serious injuries, and instances of substantiated child abuse in child care settings each year.
  6. Referrals to local child care resource and referral organizations.
  7. Directions on how parents can contact the Lead Agency, or its designee, and other programs to better understand information on the website.

Note that this requirement has several implementation deadlines. See the attachment to Program Instruction CCDF-ACF-PI-2015-02: Timeline of Effective Dates for state: Child Care and Development Block Grant (CCDBG) Act of 2014.[2]

Consumer Statement

CCDF parents must be given a consumer statement with easily understandable information about the provider they choose, including:

  • Provider-specific information including health and safety requirements and other licensing requirements - including those met by the provider and any history of violations
  • Date of last inspection
  • Voluntary quality standards met by the provider

The statement must also include, in general terms, information about:

  • How subsidies are designed to promote equal access
  • How to submit a complaint via the state hotline
  • How to contact local CCR&R agencies or other community-based organizations that can assist with finding and enrolling in quality child care.

The consumer statement may be presented as a hard copy or electronically. Lead Agencies may provide the statement by referring to the consumer education website. In such cases, the Lead Agency should ensure that parents have access to the Internet or provide access onsite in the subsidy office. Also, information on consumer statements should be accessible to individuals with limited English proficiency and individuals with disabilities.


[1] CCDBG Act of 2014 658E(c)(2)(E); Child Care and Development Fund, 45 C.F.R. § 98.33 (2016).

[2] Office of Child Care, Administration for Children and Families, U.S. Department of Health and Human Services. (2016). CCDF-ACF-PI-2015-02 attachment: Timeline of effective dates for state: Child Care and Development Block Grant (CCDBG) Act. Retrieved from